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Mom shares her home renovation disaster as a warning to others

http://www.msn.com/en-us/lifestyle/lifestyle-buzz/mom-shares-her-home-renovation-disaster-as-a-warning-to-others/ar-AAHuedD?li=BBnb7Kz

Rheana Murray

3 hrs ago

 

 

 

 

 

A mommy blogger who lives in New York City is sharing photos of the nightmare she said ensued after hiring an online design company to handle her home renovation.
© Courtesy of Ilana Wiles Blogger Ilana Wiles shared these photos of her bathroom renovation gone wrong. Now Ilana Wiles, 44, a mother of two and the voice behind the blog Mommy Shorts, hopes other people can learn from her mistakes, and be smart when it comes to investing money.
Wiles told TODAY Home she hired Homepolish, a digital design company whose rapid success is perhaps most evident on its glossy Instagram page where it's amassed nearly 2 million followers, to redo her family's Manhattan apartment last spring.
"I don't remember at what point I started following them on Instagram," she said. "But I was hearing about them from so many people."

Wiles said she'd been shocked by how much traditional interior designers were charging.
"In New York, it's really expensive," she said. "So the first two people I called, just based on finding their stuff online or in magazines, had a minimum engagement of $400,000 — they wouldn't even talk to you otherwise. That's way, way out of our budget."
But Homepolish seemed like an affordable option, she said. When she signed up online, she was asked how much she was planning to spend on a renovation. Wiles chose the highest bucket: $75,000 and up.
"I thought, oh, we'll be among their most important clients," she said. "I didn't want to have some rinky-dink renovation. We were redoing our kitchen, both bathrooms and we wanted to redecorate the whole place and get a bunch of built-ins. It wasn't small."
But what happened in the next year was a total nightmare, Wiles said.
© Courtesy of Ilana Wiles TODAY, product courtesy of merchant site She said she had multiple problems working with her designer and the contractor Homepolish required she use, and the final result is sloppy and unprofessional: The banquette in the dining area detached from the wall the first time someone sat on it. One of the kitchen cabinets can't fully open without hitting the light fixture. The custom entertainment system doesn't fit the TV it was made for. Both bathrooms required a complete redo — a renovation of the renovation, basically — for tiles and ill-fitting fixtures.
"It just seemed like everything was measured incorrectly and everything looks like crap," she said.
© Courtesy of Ilana Wiles TODAY, product courtesy of merchant site Wiles has not revealed the name of her designer or contractor and said she does not blame them for the work. She thinks Homepolish took on a job it wasn't equipped to handle and assigned employees without sufficient experience. TODAY wasn't able to verify her story with Homepolish — multiple emails and a voicemail to the company have gone unreturned. Last week, NYMag.com reported that Homepolish is going under and that its CEO said in a recent conference call that the company doesn't "have the funding left to run the business on an ongoing basis." And last month, the trade publication Business of Home reported that Homepolish had laid off the majority of its staff and vacated its Manhattan office.
Multiple designers who worked for Homepolish confirmed the details of the conference call to TODAY and said the company still owes them thousands of dollars. They also stressed that despite Wiles' experience, many of the designers who worked for Homepolish are competent professionals who care deeply about their clients' satisfaction. In fact, some of them are still working with clients they acquired through Homepolish, even though they don't anticipate being paid for their work.
"I'll push through and make sure the client gets what they paid for, even though I'm not being paid," designer Crystal Sinclair told TODAY. "Which isn't fair, but it's not fair on the other end, either."
© Courtesy of Ilana Wiles TODAY, product courtesy of merchant site Sinclair said the designers are trying to form a new collective, separate from Homepolish, where they can offer their services.
As for Wiles, she's already spent tens of thousands of dollars repairing the work done during her renovation and has given up hope that Homepolish will address her issues. She wants others to learn from her story.
"Don't trust things by what you see online," she said. "In the same way that people only post shots that make themselves look beautiful, you can do the same thing with home decor. I would say really research any decorator that you're looking at. On their Instagram, ask them what did they do and what is inspiration, because it's often not clear."
© Courtesy of Ilana Wiles TODAY, product courtesy of merchant site Heather Caster, a New York City-based designer who worked for Homepolish for four and a half years, urges people to make sure they really click with their designer.
"It's such a personal relationship," she told TODAY. "When you're hiring a designer, get their portfolio and get their references, and make sure the two of you fit."
A recording that picks up on Homepolish's office phone number still directs customers to sign up on its website. As Wiles pointed out, there's no news of the company shutting down on its Instagram page, either, although in recent days, its comments section has been plagued by angry customers who can't get in touch with the company.
Homepolish is only one of multiple internet-minded companies that have attempted to bring interior design to the masses at an affordable price point.
"It brought design to a whole group of people that wouldn't have been able to afford it if they went to a higher-end interior design firm," Caster said. "The concept was great. The execution failed."
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Some really clever home hacks

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Improvements that Increase Home Value

As posted at:  https://www.angieslist.com/articles/improvements-increase-home-value.htm?m=angienewsletter&entry_point_id=33043492&cid=eml_E007_M001_green__20180309

April 14, 2016

By Tom Moor

@TomMoorIndy

Tom Moor wrote for Angie's List Magazine and the Solution Center. The Indiana University graduate also penned a weekly automotive column.

 

Is your house outdated? Are you looking for a good ROI?

It could be time for a home makeover. Renovating or upgrading your home is a great way to add value at selling time.
Here are just a few areas of the home where you can receive a great return on your investment.

Remodeled kitchens sell

They say the kitchen is the heart of a home. So it’s not surprising that many highly rated Realtors and contractors say it’s one of the best rooms — if not the best —­­ to renovate.
“Bright, updated kitchens that are white, modern and are clean sell homes,” says Jeff Kropp of Jeff Kropp - The Home Buyer Agents in Chicago. “The most time spent during any showing is in the kitchen; either discussing how amazing the updated kitchen is or how much time and money it will take to do so. It’s the focal point of homes now.”

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The average cost of a midrange kitchen remodel is about $20,000, with an estimated return on investment at 83 percent, according to Remodeling Magazine’s 2016 Cost vs. Value Report. It’s likely money well spent, especially if it attracts a potential buyer.
“The biggest detractor [to selling a home] is a kitchen that is not appealing,” says Scott Walker, owner of Walker Real Estate in Madison, Wisconsin. “If a buyer concludes it needs major remodeling, they will more often than not be discouraged from buying. The likelihood that the price will tumble is much higher.”

3 Mistakes that Hurt Home Value

Renovating other interior rooms

A midrange bathroom remodel, which costs about $18,000 according to the Cost vs. Value Report, should yield close to a 66 percent return.
An example of a midrange remodel for a 5-by-7-foot bathroom includes replacing fixtures, adding a new shower control, a new white toilet, vanity with sink, vinyl wallpaper, a recessed medicine cabinet and tile flooring.
Basement remodels can also add life to your home’s value. Even if you decide against a whole basement remodel, keep the basement in good shape by eliminating sources that contribute to water, mold and mildew.
Sherri St. John, owner of DFW Improved, a general contractor in Frisco, Texas, says one of the best ways to add value is to add square footage to a home, which could include an addition.
Adding an attic bedroom is one of the best ways to recoup money, as is investing in the master bedroom.
“Buyers want suites with upgraded bathrooms and huge closets,” Kropp says.

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Should I Remodel for Resale Value or Enjoyment?

Whether it’s a college savings plan or home improvement project, we all want to make smart investments to get the best return possible.

Don’t forget exterior home improvements

Don't underestimate the value of curb appeal.
“Landscaping, especially in the front, often gets overlooked or is treated more as an afterthought when, in my view, it is the single biggest improvement you can make to draw people into the house,” Walker says. “I think it is hard to argue with the proposition that if you can’t get a buyer into the house in the first place, you aren’t very likely to sell to them.”
Another addition to consider is a wooden deck. A midrange wood deck averages about $10,400 with a 75 percent return. Vinyl siding averages $14,000 with a 77 percent ROI.
One exterior project that will yield you a 93 percent ROI is adding manufactured stone veneer to the facade of your house, at an average cost of $7,500.

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Can Landscaping Add Value to My Home?

People typically embark on home renovation projects with a mind toward increasing the value of their home for resale purposes.

Sweat the small stuff

More minor upgrades, such as new interior doors or door hardware can add a lot, says Dave Beck, owner of Classy Craftsmen in Cincinnati. Kropp says if there’s money left over, he would make sure as many rooms as possible have hardwood floors.
“It’s important to remember that your house is your home before it is an investment,” Beck says. “Maintain it, obviously, but invest in the enhancements which make you and your family happy.”
Editor's note: This is an updated version of an article originally posted on June 5, 2014.
What updates have you made to your home? Tell us about it in the comments section below.